For Wim Hof Activities and Events, you can request a 50% refund if the cancellation is made up to 30 days before the event. Within 30 days of the event, the purchase becomes non-refundable.
You are entitled to nominate a replacement participant in case of cancellation up to 48 hours before the start of the activity provided by us. If we accept the replacement candidate, then the Client will owe no penalty. You do, however, remain jointly and severally liable, in addition to the replacement participant, for all your and the replacement participant’s obligations.
If you wish to reschedule a Wim Hof Activity or Event within 30 days of the event, we will work with you in good faith to provide you with an alternative date for a comparable event on a “space available” basis, but the purchase remains non-refundable, and we make no representations or warranties that we will be able to provide a suitable alternative.
Please see our “Terms and Conditions” page for our full terms and conditions, including our Refunds and Returns terms and conditions. Our Terms and Conditions take precedence over the summary provided on this page.
To request a refund, you should email: david@falconinspire.com.
To complete your refund request, we require a receipt or proof of purchase. If you received a discount, we are only obligated to refund the discounted amount. Once your request is received, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at: david@falconinspire.com.
If your activity or event was a gift, or the gift giver had the event confirmation sent to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Contact us at david@falconinspire.com for questions related to refunds and returns.